Digital and Services
Connecting our customers to actionable insights
Connecting our customers to actionable insights
Leveraging digital capabilities and technology to amplify the specialised application knowledge we have developed, as a Group over decades, to provide maximum value to our customers.
Digital impacts every area of our Group and our interactions with customers. From our connected product strategies to our digital solutions and services, we are unwavering in our commitment to delivering the best possible customer experience and are developing a comprehensive suite of digital technologies that directly help our customers operate more efficiently, reliably and sustainably.
Empowering decisions with products, platform and partnership
CONNECT is Spirax Group’s digitally connected ecosystem. By transforming our traditional products into digitally native solutions that seamlessly integrate with a growing suite of connected services, we are going beyond simply meeting customer needs.
Through CONNECT we are anticipating, adapting and proactively responding to system challenges and empowering our customers with actionable insights that optimise efficiency and help them effectively manage their thermal energy and fluid management systems.
Our digital approach is built on three core principles, each designed to work together to strengthen our customer partnerships and deliver meaningful value.
Digital core principles
These principles are brought together in our Group digital CONNECT platform.
Here, our customers gain seamless access to the information and expert insights they need to drive efficiency, improve productivity, optimise performance, reduce downtime, and achieve operational excellence.
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Actionable insights:
By capturing and analysing data at the product, system and plant levels, connected products help anticipate customer needs. We use these valuable insights to design and develop smarter solutions and identify new ways to improve the efficiency of our customers’ operations.
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Continuous enablement:
We know our customers operate in complex, fast-evolving environments.
By embedding adaptability into everything we do, our aim is to help our customers respond to their challenges with confidence. -
Tailored solutions and services:
We collaborate closely with our customers, developing tailored solutions that drive long-term success and strengthen our partnerships.
Our approach enables us to support customers across the entire product lifecycle with comprehensive digital services that enhance performance and create lasting value.
Continuing our established commitment to digital innovation and expert insight
Our approach to digital, and the CONNECT ecosystem, is an evolution of how we, as a Group, continue to identify where and how digital technology can support the customer experience.
Powered by CONNECTDigital service identifies failure; stops trouble from brewing saving thousands
To date, we have connected more than 10,000 assets across 1,000 active customers to our energy monitoring system, which collects steam trap and heat exchanger performance data principally for Steam Thermal Solutions customers.
“Without the software we would not have identified the failure for a very long time.” - Customer Energy Manager
Our customer, an international brewer, with more than 300 installed steam traps, was impacted by significant steam loss and reduced efficiency because of having limited visibility of real-time performance data.
Typically, a steam trap survey would be undertaken annually, meaning that any failures in the system could stay undetected for up to 12 months. The STS EcoBolt Steam Trap Monitoring Service addresses this issue. As part of a trial, STS installed monitors on four steam traps within the main brewing process. By connecting these monitors to our digital platform dashboard, the customer and our sales engineers were able to monitor performance, energy consumption and detect failures in their critical operations.
The results were immediate, with the dashboard identifying a steam trap having ‘failed open’.
Without the monitoring in place, the customer would have been unaware that they were losing money, which over the period of one year could have cost as much as £3,200 with 13.2 tonnes of CO₂ being emitted as a result of thermal energy being wasted because of the failed steam trap.
With EcoBolt in place, the time from trap failure to replacement was just 23 days. This is compared to up to 12 months if the steam trap survey had continued to be conducted annually. A later survey identified around 15% of the customer’s steam traps had failed, demonstrating the significant value potential from digital monitoring for our customers’ economics, as well as for our planet.
Walk the data: harnessing data, anticipating customer needs
By becoming even more connected to customers,
we are enhancing the traditional, physical ‘walk the plant’ expertise of our 2,000+ Direct Sales Engineers with connected, AI-enabled digital products, allowing us to effectively ‘walk the data’.
By combining our Direct Sales Engineers’ deep knowledge of customer operations and product applications with the collection and analysis of critical customer data, we can model patterns and predict outcomes, including potential process downtime.
This ability to anticipate customer needs makes us more agile and responsive, enabling us to deliver the right solution at the right time.